Frequently Asked Questions

Smart fuel dispensers add IoT modules on top of traditional dispensers, supporting remote monitoring, cloud data sync, and intelligent fault diagnosis. Traditional dispensers only perform basic refueling, while smart dispensers enable automated fuel inventory statistics, remote equipment management, and real-time marketing data analysis—helping stations achieve digital operations and dramatically improve management efficiency.

Zhijian Series targets cost-effectiveness, suited for small stations and rural stations to meet daily refueling needs. Zhichang Series targets medium-to-large stations with industrial-grade hardware and 24/7 stable operation, ideal for mid-volume daily sales. Zhiang Series is built for large and chain stations, supporting multi-site centralized management with built-in membership and smart marketing tools. Choose based on your station scale and business needs.

Skid-mounted dispensers are suited for mining enterprises, logistics parks, construction sites, ports, farms, and other closed or semi-closed venues. The integrated skid-mounted design—factory prefabricated, transported as a whole, rapidly deployed—is especially suitable for scenarios with strong self-use refueling needs where building a fixed station is uneconomical. The equipment is equipped with auto fire-extinguishing and combustible gas alarms for multiple safety protections, meeting national safety standards.

Zhiming dispensers support gasoline (92#, 95#, 98#), diesel (0#, -10#, etc.), methanol and other common fuel types. Specific fuel support depends on the model. We can customize configuration based on your actual needs. For special fuel types, please contact our sales team to confirm suitability.

Level gauges monitor fuel tank liquid level, temperature, and water level in real time—an essential equipment for station safety. They automatically generate inventory reports, alert fuel anomalies, and prevent leaks. We strongly recommend equipping level gauges; combined with the smart station management system, they enable precision inventory control, significantly reducing operational risk and loss.

Zhiming dispenser pricing varies by model, configuration, number of nozzles, and fuel type. Zhijian Series starts at a relatively economical price; Zhichang and Zhiang Series are priced higher due to richer configurations. We provide one-on-one customized quotes—please contact our sales team (phone: 176 0287 5605) with your specific needs, and we will provide a detailed quote.

采购流程简单高效：①联系销售团队，沟通需求与场景 → ②我们提供产品推荐与报价方案 → ③双方确认订单并签订合同 → ④工厂排产生产 → ⑤发货安装与验收。您可以通过电话（17602875605）、邮箱（zm@sczhiming.com）或访问「Contact Us」页面留言，我们的销售顾问将在24小时内与您取得联系。

Yes. We have in-house R&D and manufacturing capabilities, supporting personalized customization including exterior color, brand identity, functional modules, and nozzle configuration based on customer needs. Whether matching specific station environments or adapting to local standards for export, we provide flexible customization services. Please contact our technical support team to evaluate specific customization needs and timelines.

Standard model delivery cycle is typically 15-30 working days. Customized products may take 30-60 working days depending on complexity and production scheduling. Urgent orders can negotiate expedited production. Specific delivery confirmed by order—we specify delivery in the contract to ensure on-time delivery.

Yes. Zhiming Energy has complete export qualifications. Products have passed domestic authoritative certifications including explosion-proof certification and measurement instrument type approval, and can be adapted to target country standards per customer needs. We welcome overseas partnership discussions, providing English technical documentation and export customs services. Please contact our international business department.

Zhiming Energy provides 1-year warranty for the whole machine, extendable to 2 years for core components. During warranty, failures caused by quality issues are repaired or replaced free of charge. Beyond warranty, we continue paid maintenance services to ensure long-term stable operation.

We provide multi-channel after-sales service: ① 24/7 phone technical support (176 0287 5605); ② Remote diagnosis and online guidance; ③ Engineer on-site when necessary. After equipment failure, please call our service hotline first—technicians troubleshoot remotely and provide solutions. If remote fails to resolve, we arrange on-site service ASAP.

Yes. We provide detailed installation manuals and video tutorials for each device. Additionally, paid on-site installation and commissioning services—senior engineers handle equipment installation, pipeline connection, system commissioning and training. After installation, engineers provide on-site training to help station staff quickly master operations.

Yes. Smart dispensers have built-in IoT modules for remote connection. Our technical team can remotely diagnose, troubleshoot, and upgrade firmware via cloud platform—most issues resolved without on-site visits. For remote customers, this dramatically shortens response time, with 24/7 online service.

Smart Cloud Skid is Zhiming Energy's IoT solution tailored for skid-mounted refueling units. Via cloud platform, it enables real-time equipment monitoring, precise fuel flow measurement, automatic fault alerts, integrated intelligent inventory control and multi-device data sync. Core value: ① Reduced labor cost (unattended/minimal staffing); ② Real-time inventory tracking, prevents fuel loss; ③ Data-driven decisions, optimizes procurement and sales; ④ Membership operations and online traffic tools boost repurchase rate.

Zhiming's full-scenario station management system covers all daily operations: fuel inventory management (purchase inbound, sales outbound, stocktaking), staff scheduling and assessment, financial reconciliation and reports, customer membership (points, coupons, campaign push), marketing tools (online traffic, discount configuration), equipment remote monitoring and maintenance. Breaking information silos through data integration—helping stations achieve precision and digital operations.

Yes. Zhiming's management system uses standardized APIs, supporting integration with ERP, financial systems, third-party payment platforms. We provide professional system integration services, ensuring smooth data flow across systems. For custom integration needs, our technical team evaluates and provides solutions.

Old station retrofit has two levels: dispenser-only replacement has a shorter cycle (typically 3-5 days), with phased construction to minimize downtime. If deploying the smart management system simultaneously, cycle is slightly longer, but we can complete most deployment remotely. Our engineers survey in advance to minimize downtime while ensuring safety.

Smart stations differentiate in three aspects: ① Operational efficiency—auto fuel data, real-time inventory reports, reduced errors; ② Management precision—IoT remote multi-site monitoring, one-person multi-station management; ③ Marketing capability—built-in membership, points/coupons, online traffic tools, transforming stations from "passive waiting" to "active operations". Long-term, smart stations reduce labor cost by 30%+ and boost repurchase rate by 20%+.

Three-stage vapor recovery is environmental technology recovering oil-gas at three stages: unloading, refueling, and storage. Stage 1 during tanker unloading, stage 2 during nozzle refueling, stage 3 during tank breather emission. Per national environmental policy, new stations must equip these systems; existing stations are progressively retrofitting. Non-compliance may face environmental penalties—early configuration recommended.

Zhiming Energy's core advantages: ① Hardware-software integration—self-developed dispenser hardware and station management software, deep integration, more stable; ② IoT-native architecture—devices ship network-ready, plug-and-play cloud platform access, no additional retrofit; ③ Scenario-based product matrix—Zhijian/Zhichang/Zhiang three tiers precisely match different station scales, avoiding over- or under-buying; ④ Comprehensive after-sales—professional team with 24/7 online response and nationwide service network; ⑤ Export-grade quality—products certified for explosion-proof and measurement type approval, adaptable to overseas standards.

In recent years, national and local governments have promoted station smart upgrades and environmental compliance. Some regions offer tax incentives or subsidies for vapor recovery and IoT monitoring. Follow provincial/municipal commerce and environmental notices. All Zhiming Energy products comply with national IoT monitoring standards—we assist with local regulatory connection.

Yes. Our smart dispenser hardware can independently run basic refueling without mandatory system pairing. But pairing unlocks remote monitoring, automatic reports, and membership management. Zhiming management system uses standardized APIs, supporting integration with common ERP, financial software, and third-party payment platforms. We provide integration technical support and SDK documentation for seamless data flow.

The company is at Unit A7-4, Building 7, No. 3508 Xixin Avenue, Puxing Street, Xinjin District, Chengdu, Sichuan (Industrial Park). We warmly welcome customer factory visits to inspect products and production line. Please call (176 0287 5605) to schedule 1-2 days in advance—we will arrange dedicated reception, briefing, and product demos.